Services
Help people find answers and prepare the next step
An assistant can help customers or staff use the information your business has approved. It might answer routine questions, collect enquiry details or help prepare a record.
We define what it can do, where its information comes from and when it should hand over to a person.
Possible uses
Possible uses
Customer enquiries
Answer routine questions and collect the details needed for a useful response.
Staff information
Help people find approved procedures, product details or internal guidance, with access suited to their role.
Voice-assisted work
Explore turning a spoken order or work note into a structured draft. The person using it confirms important details before the next action.
An assistant needs boundaries
We agree the source material, permissions and review points. Unclear requests need a useful fallback, and an answer should not imply a booking or action has happened unless the system confirms it.
Where an assistant needs to work with your other software, we look at that through systems integration.
Try a general enquiry example
The existing receptionist demo illustrates a text-based enquiry workflow. Voice ordering or a connection to your own systems would be a separate implementation.
Try the receptionist: explore a sample enquiry and the information an assistant can collect.
Questions
AI assistant FAQs
Will customers be annoyed talking to an AI?
Many people just want a quick answer or a callback. We make it clear they're talking to an assistant, and we set it up so people can ask for a person.
Can it book jobs into my calendar?
That depends on whether your calendar or job system allows it. Where it does, we would usually set the assistant to offer slots you have approved and check with you for anything unusual.
What if it gives a wrong answer?
It's set up to answer only from information you've approved and to hand over when it's unsure. We review early conversations together and fix any gaps.
Is call recording a privacy issue?
It can be, so we decide together what's recorded and what people are told. See AI and privacy in NZ.